Need help?
Frequently Asked Questions
Yes, absolutely.
All our products are guaranteed 100% authentic . We apply triple authentication :
• Verification by our specialist suppliers,
• Control by our internal experts,
• Analysis via Entrupy technology, an artificial intelligence-based authentication solution.
Our bags are sourced exclusively from recognized wholesale partners specializing in new and pre-owned luxury goods . We work only with certified and reliable suppliers .
We offer both: new bags and second-hand bags in excellent condition . Each product description specifies the bag's condition.
It depends on the model. When a bag comes with its original accessories (box, dust bag, etc.), this is always specified in the product description. We also include an Entrupy certificate of authenticity .
This should never happen thanks to our strict processes. However, if you have any doubts, we promise to fully refund the item after further verification .
No, there is no possibility of returning or exchanging the item.
We offer payment options with VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, UNIONPAY, BANK TRANSFER.
We do not buy back bags directly at the moment, but we can guide you and put you in touch with our partners.
You can contact us via our contact page. We'll be happy to help.



